Live in the West Region? There is now a referral approval waiver in place through March 31, 2025. Learn More.
Also, you have until Feb. 28 to set up your payment info if you pay by EFT, credit card, or debit card. This is for TRICARE Prime, TRICARE Select, TYA, TRS, and TRR plans. If you miss this deadline, you will be disenrolled back to Jan. 1. Visit www.tricare.mil/west today.

About Us

Contact Us

Location: 755 Scott Circle, Joint Base Pearl Harbor-Hickam, Hawaii 96853-5399

Phone: 1-888-683-2778 

Patient Advocate

Phone Number: 808-448-6335 

Beneficiary Counseling and Assistance Coordinator/Debt Collection Assistance Officer

Phone Number: 808-473-1800

Interactive Customer Evaluation (ICE)



Patients have the right to make recommendations, ask questions, or file grievances to the military treatment facility Patient Advocate. It is encouraged that an Individual Customer Evaluation (ICE) comment is submitted online.

    Don't forget to keep your family's information up to date in DEERS!