The most recent appropriations for the Department of War expired at 11:59 p.m. EST on September 30, 2025. Military personnel will continue in a normal duty status without pay until such time as a continuing resolution or appropriations are passed by Congress and signed into law. Civilian personnel not engaged in excepted activities will be placed in a non-work, non-pay status.
If you have a scheduled appointment or other business at the MTF, please verify with your provider or applicable office within the MTF to ensure there are no changes in schedule. To learn how the lapse in appropriations affects your TRICARE benefit, visit 
tricare.mil/shutdown.

About Us

Contact Us

Location: 755 Scott Circle, Joint Base Pearl Harbor-Hickam, Hawaii 96853-5399

Phone: 1-888-683-2778 

Patient Advocate

Phone Number: 808-448-6748

Beneficiary Counseling and Assistance Coordinator/Debt Collection Assistance Officer

Phone Number: 808-473-1800

Interactive Customer Evaluation (ICE)



Patients have the right to make recommendations, ask questions, or file grievances to the military treatment facility Patient Advocate. It is encouraged that an Individual Customer Evaluation (ICE) comment is submitted online.

    Don't forget to keep your family's information up to date in DEERS!