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Attention TRICARE beneficiaries!
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.
You may report issues to the DHA Global Service Center by calling 800-600-9332.

Patient Resources

Patient Advocate

Please contact us at usaf.jbphh.15-mdg.mbx.hickam-patient-advocacy@health.mil and/or 808-448-6748 to place an inquiry. Alternatively, it is encouraged that an Individual Customer Evaluation (ICE) comment is submitted online.

Contact Us

Phone

808-448-6748
to Contact Patient Advocate