Live in the West Region? There is now a referral approval waiver in place through March 31, 2025. Learn More.
Also, you have until Feb. 28 to set up your payment info if you pay by EFT, credit card, or debit card. This is for TRICARE Prime, TRICARE Select, TYA, TRS, and TRR plans. If you miss this deadline, you will be disenrolled back to Jan. 1. Visit www.tricare.mil/west today.

Health Services

Referral Management Center

TRICARE Prime enrollees can obtain referrals from their primary care manager. Once you are aware the provider is putting a referral after three days. If you have not received a call please contact the referral management office to assist on status update in regards to your referral status.

If you are seeking assistance in receiving an update on the status of your referral, please contact the central Hawaii Referral Center at (808) 433-2262. If you require additional support from the 15th Medical Group (Air Force), please contact our org-box via e-mail at usaf.jbphh.15-mdg.mbx.hickam-referral-management@health.mil.

Contact Us

Location: First Floor, across from the pharmacy, Room A112

Hours: Monday through Friday, 7:30 a.m. to 4 p.m.

Telephone: (808) 433-2262
Email: usaf.jbphh.15-mdg.mbx.hickam-referral-management@health.mil

Don't forget to keep your family's information up to date in DEERS!