The most recent appropriations for the Department of War expired at 11:59 p.m. EST on September 30, 2025. Military personnel will continue in a normal duty status without pay until such time as a continuing resolution or appropriations are passed by Congress and signed into law. Civilian personnel not engaged in excepted activities will be placed in a non-work, non-pay status.
If you have a scheduled appointment or other business at the MTF, please verify with your provider or applicable office within the MTF to ensure there are no changes in schedule. To learn how the lapse in appropriations affects your TRICARE benefit, visit tricare.mil/shutdown.

Health Services

Referral Management Center

TRICARE Prime enrollees can obtain referrals from their primary care manager. Once you are aware the provider is putting a referral after three days. If you have not received a call please contact the referral management office to assist on status update in regards to your referral status.

If you are seeking assistance in receiving an update on the status of your referral, please contact the central Hawaii Referral Center at (808) 433-2262. If you require additional support from the 15th Medical Group (Air Force), please contact our org-box via e-mail at usaf.jbphh.15-mdg.mbx.hickam-referral-management@health.mil.

Contact Us

Location: First Floor, across from the pharmacy, Room A112

Hours: Monday through Friday, 7:30 a.m. to 4 p.m.

Telephone: (808) 433-2262
Email: usaf.jbphh.15-mdg.mbx.hickam-referral-management@health.mil

Don't forget to keep your family's information up to date in DEERS!