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Beneficiary Services

Beneficiary Services is located adjacent to Pharmacy. We provide a wide range of services including: new patient registration, assistance with TRICARE claims and questions, and requests for copies of medical records. For TRICARE-related question, you can contact Health Net at 844-866-9378 or visit the Hickam Health Benefit Advisor Monday through Friday, 7:30 a.m. to 4:30 p.m. To enroll or to transfer your TRICARE Prime enrollment to Hickam Clinic, please visit TRICARE West or contact Health Net at 844-866-9378.

Contact Us

Health Benefits Advisors: 808-448-6125
Outpatient Records: 808-448-6228
Release of Information: 808-448-6130

Health Benefits Advisors: Monday - Friday, 7:30 a.m. to 4:30 p.m.
Medical Records: Monday - Friday, 7:30 to 4:30 p.m.

Health Benefits Advisors: First Floor, across from the pharmacy, Room A110
Medical Records: First Floor, Room B102

Don't forget to keep your family's information up to date in DEERS!