Pharmacy Services
The Hickam Pharmacy processes electronic and hard-copy prescriptions from on-base and off-base providers and prepares, manages, and dispenses medications according to the TRICARE Formulary.
The pharmacy offers an over-the-counter and emergency contraception program. Medication refills can be accomplished by calling 808-353-4649 or by walk-in. Medications from other DHA facilities can be transferred to the Hickam Pharmacy by request.
Activating Prescriptions
All new or renewed prescriptions must be activated before medications will be dispensed.
Activate electronic prescriptions online by visiting https://cxmlink.com/MTF624, texting GET IN LINE to 844-616-2556, or scanning the QR Code below with your smart phone:
Hard-copy prescriptions may be dropped off at the Hickam Pharmacy. These prescriptions will have longer processing times.
You will receive a notification sent to your phone when your medication is ready for pick-up. Prescriptions may be picked up at the Hickam Pharmacy.
Please note, any prescriptions not picked up within 10 duty days will be returned to stock and will require reactivation
Refilling Prescriptions
For quick and easy prescriptions refills, please use our automated refill system by calling 808-353-4649.
You can also refill your medications online using the MHS GENESIS Patient Portal. Refills take up to three days to fill. Prescriptions not picked up within 10 duty days will be returned to stock.
Additional Services
Drug Takeback Options
To dispose any medications or controlled substances, utilize our blue medication safe located in the pharmacy lobby.
To dispose of any used needles or sharps, utilize our red sharps safe located in the pharmacy lobby. The red sharps safe may be used to dispose of deployment auto-injectors.
Over The Counter Medications
- Eligible beneficiaries can visit the Hickam Pharmacy to receive a short duration of OTC medications for minor illnesses or conditions. If symptoms worsen or don’t improve within 48 hours, patients must be seen by a medical provider prior to reusing this service.
- OTC medications include emergency contraception and medications to treat minor muscle aches, cough, colds, and allergies.
- Eligible beneficiaries are limited to 2 OTC medications per month. Beneficiaries excluded from this service are those less than 2 years old, Flying Status, Pregnant, or PRP.
- Emergency contraception is limited to 2 prescriptions within a 6-month period. Beneficiaries that request more within this time frame will be referred to their Primary Care Manager for treatment.
Mail-Order Pharmacy
As a TRICARE beneficiary, you have other pharmacy options! You can use the TRICARE Pharmacy Home Delivery to have prescriptions sent directly to your home.
Pharmacy Resources
Is My Medication Covered by Tricare?
Use the TRICARE Formulary Search Tool to look up coverage for your medication. A search can tell you:
- Formulary status (generic drug, brand-name drug, non-formulary drug, non-covered drug)
- Where the prescription can be filled
- Copayments and limitations, such as prior authorization
- Coverage review requirements and forms
- Alternative medications, including costs
To start your search, you’ll need to put in the brand name or generic name of the drug and then select the strength prescribed, as well as your sex and age.