Pharmacy

The Hickam Pharmacy fills new prescriptions and refills for covered medications at no cost for eligible TRICARE beneficiaries.

Learn more about eligibility for TRICARE pharmacy benefits.

Filling New Prescriptions

The pharmacy fills prescriptions from both military and civilian providers.

Military Medical Treatment Facility Providers

Your MTF provider may submit a prescription directly to the pharmacy during or after your appointment.

• You can activate the prescription(s) and wait, or
• You can come back later to pick them up.
• Please see “Activating New Prescriptions” below for options to activate.

Civilian Providers

If you have prescriptions from a TRICARE-authorized civilian provider:

• The provider can submit an electronic prescription to the pharmacy, or
• You can hand carry a written prescription to our pharmacy. Note: This is the least preferred option.

To submit an electronic prescription:

Ask your provider to send the prescription to:

• Pharmacy name: DoDHickamephcy
• NCPDP/NPI number: 1649379322

If you hand-carry a written prescription:
Check in at the kiosk. Follow on-screen prompts to check in.

Written prescription will require longer processing times to input the information into the electronic health record.

Activating New Prescriptions

All new or renewed prescriptions must be activated before medications will be dispensed. There are multiple ways to activate your prescription:

Option 1: Q-Anywhere (Fastest and Preferred)

Scan the QR code below or go to:  https://cxmlink.com/MTF624

Follow the prompts on your mobile device or computer.

View this video for more information about activating using Q-Anywhere.

Option 2: In-Person

Visit the Hickam Pharmacy lobby and check-in at the kiosk.

• Follow on-screen prompts to check-in.
• To get status updates on the processing of your prescription, you’ll need to enter your cell phone number.

Requesting Prescription Refills

The pharmacy has three ways to refill your prescriptions:

Option 1: Online (Fastest and Preferred)

• Log-in to the MHS GENESIS Patient Portal and select the ‘Rx Refills’ tab.
• Select the medication(s) you want to refill.
• Follow the prompts to select a pick-up location.
• You will be provided a date and time when your refill(s) will be ready to pick up.

Note: First time users will be required to register for an account.

Option 2: By Phone

• Call the pharmacy refill line at 808-353-4649. Then, follow the prompts to select where you want to pick up your refills.
• If enrolled in text message alerts, you’ll get a text notification when your refills are ready to pick up.

Option 3: In-Person

Visit the Hickam Pharmacy lobby and check-in at the kiosk.

• Follow on-screen prompts to check-in.
• Processing time varies based on pharmacy staffing and resources.

Picking Up Your Prescriptions

You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after 10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture).

Drug Take Back Program

Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.

If you want to dispose of unwanted or unneeded drugs:

• Drop them in the blue secure bin located in the pharmacy lobby.

Several exclusions apply. This includes:

• syringes
• needles
• liquids greater than 4 ounces

Also, if a medication appears on the FDA Flush List, it may be disposed by flushing.

Sharps Disposal Program

To dispose of any used needles or sharps, utilize the red sharps bin located in the pharmacy lobby. This bin may be used to dispose of deployment auto-injectors

Over The Counter Medications

Eligible beneficiaries can visit the pharmacy to receive a short duration of OTC medications for minor illnesses or conditions. If symptoms worsen or don’t improve within 48 hours, patients must be seen by a medical provider prior to reusing this service.  

OTC medications include emergency contraception and medications to treat minor muscle aches, cough, colds, and allergies.  

Eligible beneficiaries are limited to 2 OTC medications per month. Beneficiaries excluded from this service are those less than 2 years old, Flying Status, Pregnant, or PRP.  

Emergency contraception is limited to 2 prescriptions within a 6-month period. Beneficiaries that request more within this time frame will be referred to their Primary Care Manager for treatment.