Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Getting Care

Visitor Guidelines

At the 15th Medical Group, our goal is to provide a supportive, caring environment for patients, families, and trusted loved ones. We consider our visitors an integral part of the health and recovery of our patients. Additional people welcomed into the clinic at any one time will be determined in discussion with the patient and the health care team. 

Don't forget to keep your family's information up to date in DEERS!